Terms of service
These terms apply when you buy from efflomatcha.com. They do not limit any right you have as a consumer under EU or Latvian law.
Who we are
You buy from SIA Efflo, registration No. 40203740926, VAT No. LV40203740926, registered address "Upeslīči", Tadaiķu pagasts, Dienvidkurzemes novads, LV-3440, Latvia. Email info@efflomatcha.com.
Your order
The products on our site are an invitation to order. When you place an order, you make an offer to buy. We send you an email when we receive it, and the contract is made when we confirm your order by email. If we cannot accept an order, for example because an item has sold out, we tell you and refund anything you paid.
You can check and correct your order before you pay. The contract is in English or Latvian, the language you order in. We keep a record of your order, and you receive it by email.
Prices and payment
Prices are in euros and include VAT. Shipping costs are added at checkout and shown before you pay. You pay at checkout with one of the methods shown there. If a price on our site is clearly wrong, we will tell you before we send your order, and you can choose to go ahead at the right price or cancel.
Delivery
How and when we deliver, and what happens if a parcel is lost or damaged, is in our shipping policy. The goods are your responsibility once they are delivered to you or to someone you name.
Changing your mind
You can withdraw from a purchase of goods within 14 days of delivery without giving a reason. Matcha and other food in a sealed package cannot be returned once opened, for health and hygiene reasons. How to withdraw, the form, and how refunds work are in our refund policy.
Workshops and events
Workshops and matcha bar bookings are for a specific date, so the 14-day right to change your mind does not apply to them (Directive 2011/83/EU, Art. 16(l)). The date, place, number of people and price are agreed with you by email before the booking is final, and that email is part of your contract.
Faulty goods and complaints
If goods are faulty or not as described, you have the right to a repair, a replacement, a price reduction or a refund under Latvian and EU law, for two years from delivery. Email info@efflomatcha.com with your order number and, where it helps, a photo. We reply to every complaint within 15 days.
Our liability
We are responsible for the goods and services we sell as the law sets out. Nothing in these terms limits our liability where the law does not allow it to be limited.
Disputes
Please write to us first: we want to sort it out. If we cannot agree, you can turn to the Consumer Rights Protection Centre of Latvia (PTAC), www.ptac.gov.lv, or, if you live in another EU country, to the European Consumer Centre there. You can also go to court.
These terms are governed by Latvian law. If you live in another EU country, you keep the protection of the consumer law of your country that cannot be set aside by agreement.
Changes
We may update these terms. The terms that apply to your order are the ones on our site when you placed it.
Last updated: 27 October 2026.