Shipping policy

We take care in every step of the journey — from harvest to your doorstep. Here's what to expect when ordering from Efflo Matcha:

Order Processing Times

Our team prepares and ships orders Monday through Friday, excluding holidays.

  • Standard processing time: 1–3 business days

  • During peak periods, please allow an extra 1–3 business days

Once packed, your matcha begins its journey to you.

Order Tracking

When your order ships, you’ll receive a tracking number via email.
You can follow your delivery directly through the carrier’s website.

Shipping Restrictions

We currently do not ship to:

  • P.O. boxes

  • APO/FPO addresses

  • Certain remote or restricted regions

If you're unsure whether we can ship to your location, please reach out before ordering.

Shipping Costs & Duties

  • EU orders: Shipping rates are calculated at checkout and include VAT.

  • Orders outside the EU:
    Shipping costs shown do not include customs duties or import taxes. These may be charged separately by your local customs office.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us at info@efflomatcha.com within 7 days of the expected delivery date.
We’ll investigate with the carrier and do our best to resolve the issue swiftly.

Order Changes & Cancellations

If you need to make a change or cancel your order, email us at info@efflomatcha.com as soon as possible.
Once your order has been processed or shipped, we may no longer be able to make adjustments.

Questions?

We’re here to help.
If you have questions about shipping, feel free to email us at info@efflomatcha.com.