Refund policy

If something is not right with your order, we will make it right. Here is how returns work, and the rights you have under EU and Latvian law.

14 daysto change your mind, from the day your order arrives
Easy returnsif your matcha is not right or arrives damaged, we refund it
2 yearsto claim for an item that is faulty or not as described

Changing your mind

You can withdraw from your purchase within 14 days without giving a reason. The 14 days start on the day you, or someone you name other than the carrier, receive the goods. If your order arrives in several parcels, they start on the day the last one arrives.

How to tell us

Before the 14 days end, email info@efflomatcha.com with your order number, or send us the withdrawal form below. It is enough that your message is sent before the 14 days are over.

Sending items back

Send the items back within 14 days of telling us, to SIA Efflo, Jura Alunāna iela 6, 16a, Rīga, LV-1010, Latvia. You pay the cost of sending them back, unless they arrived damaged, faulty or not as described. You are only responsible for any loss in value caused by handling the items more than needed to see what they are.

Your refund

We refund everything you paid, including standard delivery, within 14 days of receiving your message. If you chose a delivery option dearer than our cheapest standard one, we refund the standard cost. The refund goes back to the payment method you used, at no cost to you. We may wait to refund until the items are back with us, or until you show you have sent them, whichever comes first.

When this does not apply

  • Matcha and other food in a sealed package that has been opened after delivery: it cannot be returned for health and hygiene reasons.
  • Workshops and events booked for a specific date.

Damaged, faulty or not as described

If your order arrives damaged, or an item is faulty or not as described, email info@efflomatcha.com with your order number and a photo. We will refund or replace it and cover the postage. This is in addition to your right to change your mind.

Under Latvian and EU law you can make a claim for goods that do not conform to the contract within two years of delivery. We reply to every claim within 15 days.

If we cannot agree

Please write to us first: we want to sort it out. If we cannot, you can turn to the Consumer Rights Protection Centre of Latvia (PTAC), www.ptac.gov.lv. If you live in another EU country, the European Consumer Centre in your country can help.

Withdrawal form

Fill in and send this form only if you want to withdraw from your purchase.

To: SIA Efflo, Jura Alunāna iela 6, 16a, Rīga, LV-1010, Latvia, info@efflomatcha.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

Who we are

Efflo Matcha is run by SIA Efflo, registration No. 40203740926, VAT No. LV40203740926. Registered address: "Upeslīči", Tadaiķu pagasts, Dienvidkurzemes novads, LV-3440, Latvia. Returns: Jura Alunāna iela 6, 16a, Rīga, LV-1010, Latvia. Email info@efflomatcha.com.